Frequently Asked Questions

How does “My team in Cape Town” reduce business costs?

Factors od the German market, such as the recent increase in minimum wage rates, the rising cost of infrastructure, and the constant challenges in red tape (bureaucracy), have made outsourcing more important than ever before.

Outsourcing reduces labor costs, operational costs, and technology costs. It reduces the need to invest in office space, furniture, equipment, and human resource functions.


What type of cost saving and business advantage can I expect?

On average our clients see up to 30% in monthly savings in comparison to having a team that is solely based in Germany.


What industries do you specialize in?

Our clients come from a wide range of verticals and niches. Market research, human resources, publishing, e-commerce, and e-learning are just some examples. One of our strengths is the expansive expertise and experience of our team members, which allow us to build teams with a wide range of skill sets that fit most of our clients’ projects.


Which functions can I outsource to Cape Town?

Any task that can be done on the computer or on the phone is possible: Creative, digital, language, research work, or any related fields, are ideal to outsource.


Is my company too big or too small for “My team in Cape Town”?

We are targeting companies that are too small to start their own office in Cape Town yet have a big enough work volume to benefit from the substantial savings possible by having a team in Cape Town.


Why should I trust you with my business needs?

As part of “Talentpool Solutions cc” (TPS), we have been taking on the most demanding tasks for customers in Europe and around the world since 2010.

Our management team has many years of experience in BPO (Business Process Outsourcing) and has taken on complex projects in sectors such as market research and e-learning over the past 12 years.

As long-time German expats living in South Africa, our management team is very familiar with the local structures and has excellent relationships with German-South African organizations such as the Southern African-German Chamber of Commerce.

And finally: Data security is very important to us and we take this issue very seriously. We are subject to confidentiality and commit ourselves and our employees to the guidelines of the BDSG as well as the EU-DSGVO and the South African POPIA.


How can I be sure my company data will be protected?

Data security is very important to us, and we take this issue very seriously. We are subject to confidentiality and commit ourselves and our employees to the guidelines of the BDSG as well as the EU-DSGVO and the South African POPIA.


Will I lose control over quality if my work is done from Cape Town?

You have full control over your team as well as the assistance and support of our project managers to make sure that all business processes are running smoothly. Please also see our page called “Managing and supervising your team


How does training work with an outsource / offshoring team?

Most clients choose to train their teams via Zoom. Of course, you are also welcome to visit us here in beautiful Cape Town J Please also see our page called “Initial and ongoing Training


How will I be able to communicate with my team?

Your team can be reached conveniently and affordably via using the German phone number we provide. Alternatively, you can use online communication tools like Zoom, Skype, or Slack.

Cape Town and Germany have no time difference during wintertime and only 1 hour during summertime.


What if one of my employees is not performing?

In the unlikely event that your team has a non-performing or problematic member, we will step in and provide you with a swift solution. As your team is employed by TPS, we also handle potential labor law disputes, should employment ever need to be discontinued for business or disciplinary reasons.


How does your pricing work?

We either charge for an agreed volume of services provided or for an agreed number or working hours. Either way, we thrive to give you a cost advantage of at least 30%.


How do you invoice, how do I pay?

We invoice in agreed intervals (e.g., monthly). All transactions are in Euro and free of VAT as our service is delivered from South Africa. For your convenience you can simply do bank transfers to our account with Deutsche Bank in Cologne.


Will customers, or clients know that my team is in South Africa?

Your communication strategy will determine this. From our side, we will not divulge any client information to the public, so it is entirely up to you how you wish to communicate with your clients.


Where are your offices / facilities located?

We are based in Cape Town, South Africa. Our offices are located at Roeland Square Unit 28, Roeland Street, 8001 Cape Town


How do I get started?

Please use our contact form or message